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TECHNICAL SUPPORT |
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PC Doctor's excels in
providing multi-vendor, multi-platform computer
support when clients need it most. |
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PC Doctor's computer services help
keep clients' desktop and network equipment running. Our
Technical Support Services address the challenges
clients frequently face. By dispatching Technical
Computer Engineers on-site or simulating the problem in
our Configuration Center, we come up with real solutions
to real problems. |
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On-site
Support |
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PC Professional offers a wide variety of on-site support
options. |
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Outsourcing |
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PC Doctor can provide your firm IT
services on an outsourced basis starting at a minimum of
four hours a week. Scheduling of outsource services are
flexible to meet your business needs. |
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Service Contracts |
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Annual plans that cover workstations,
servers, printers, and network operating systems
simplify the process of ongoing maintenance and repair.
Choose from several service levels. |
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Troubleshooting |
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Receive total support for networking and desktop
hardware and software. |
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Desktop: Installation & Upgrade |
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Memory, hard drive and OS upgrades
optimize desktop performance. New system installs
include custom-configuration and performance testing
before delivery to ensure proper network connection. |
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Server: Installation & Upgrade |
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Our core competencies and expertise
reside in Microsoft Server Technologies and
multi-platform environments. Server installations and
customization includes: messaging, directory structures,
and security. |
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Warranty |
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We support individual manufacturer warranties with
on-site support on all products that we have sold. |
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Off-site Support |
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Our remote control software works by
connecting your PC over the internet to our support
technician network, allowing our engineers to control
your mouse and keyboard and view your desktop screen.
Thus it's like having the engineer in the room with you,
except this time there's no need to wait in and have
time off work. |
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Infect there is no reason you have to
be there, you can start our connection client software,
call our hotline with the problem and go off to work/
shopping. Our engineers will connect to your PC and
diagnose/fix the problem while you are out. |
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Depot Repair |
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Depot services include the diagnosis
and repair of laptops, printers, desktops & servers. |
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Custom Configuration & Testing |
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PC Professional custom configures and
tests all systems prior to client delivery. These
services also include system imaging to assist clients
with their technology refresh. |
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Remote Network Management |
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Off-site monitoring and maintenance to actively
resolve network issues, perform LAN administration and
troubleshooting. |
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Contact us at
info@eicrasoft.com Tel: 880.173.002341. |
