|
|
|
Our
Services offers flexible Computer
Maintenance Agreements, which include: Hardware
Maintenance, Operating System Support, Network
Support, (Network Operating System & Network
Infrastructure Support), Backup Software
Support, Antivirus Software Support &
Application Software Support. |
|
Hardware Maintenance: The standard
Maintenance Agreement specifies a maximum
response time and provides on-site repair with
all parts, labour and travel costs included.
Loan equipment is available if on-site repair is
not achieved, to ensure that the client’s
business is not affected by lack of facilities.
|
 |
|
|
 |
Fast
Response: Provision of a service
engineer on site within four hours of receipt of
logging a fault call. |
 |
Normal
Response: Provision of a service
engineer on site within eight hours of logging a
fault call. |
|
 |
Super
Service: If an on site repair is not
possible, an equivalent loan unit will be
provided within one working day for the duration
of the repair. |
|
 |
Standard Service: If an on site
repair is not possible, an equivalent loan unit
will be provided within three working days for
the duration of the repair. |
|
|
Computer Maintenance: Includes power
lead / power adaptor, standard keyboard & mouse,
monitor, basic speakers. Also includes, as
required, post hardware failure re-installation
of customer supplied operating system (Microsoft
Windows only) and re-installation of customer
supplied drivers for devices installed within
the computer, and for peripheral devices listed
on the Agreement Schedule. |
|
Printer Maintenance & Peripheral Maintenance:
Includes power lead / power adaptor. Includes,
as required, post hardware failure
re-installation of customer supplied driver
software into Computer Equipment listed on the
Agreement Schedule. |
|
Network Infrastructure Maintenance
provides maintenance cover for patch panels,
patch leads, fixed cabling, wall sockets, fly
leads and the networking functionality of client
PC’s, Laptops and Network Printers.
(Installation and configuration of customer
supplied network client software for server
operating systems listed on the Agreement
Schedule.) |
|
Our
Computer Services also offers, as an
alternative to the pre-paid Maintenance
Agreement, a "pay as you go" or ad-hoc on-site
hardware repair service. |
|
|
